Delivery Signature PolicyUpdated 6 months ago

Our delivery policy includes an authorized release for all our shipments, eliminating the need for a signature upon receipt. This allows the delivery driver the flexibility to leave packages at the designated address if no one is available to accept them. To safeguard your items, drivers may opt to place parcels in less visible areas. Should your tracking information indicate a delivery, we recommend inspecting areas such as behind outdoor furniture or bushes where your package might have been discreetly placed. Occasionally, drivers may also choose to leave packages at a side or back door to ensure secure delivery.

Rest assured, all our packages are insured to provide peace of mind. In the rare event of a delivery issue, we're fully prepared to assist. Whether it's initiating a search with the courier to locate a lost parcel or processing a claim for a replacement, our team is here to support you. It's worth noting that incidents involving our packages are exceedingly rare, with issues arising in less than 1% of shipments.