Login DifficultiesUpdated 7 months ago

If you're experiencing issues accessing your account, a couple of factors could be at play.

It's possible that you're unable to log in because you haven't created an account yet. Even if you've made a purchase previously, your order may have been processed as a guest. In such instances, you're encouraged to create an account, which will automatically retrieve your past order history associated with the same email address.

The other reason may be that the password or email address does not match your previously created account. If that is the case, you will want to double check your email history to confirm you have entered the last used email address. If you are still having trouble then, it is likely the password that is causing the problem. You'll want to click on "Forgot your password?" to then follow the steps to reset and regain access to your account.